ACI’s Top Airport Rankings for 2016: Airports Council International (ACI) has just announced the annual Airport Service Quality Awards for 2016.
Airport Service Quality (ASQ) awards have grown significantly in prestige and competitiveness in recent years, so ACI has added a new category in 2016, “Best Airport by Size and Region.”The awards highlight airports in developed and underdeveloped countries that place high importance on providing the best possible passenger experience and service.
The awards are based on the results of roughly 600,000 satisfaction surveys taken from the traveling public at 320 participating airports in 80 countries across the globe. The ASQ survey is widely recognized in the industry for its impartiality and strict quality controls.
Participating airports must conduct surveys, in strict accordance with the guidelines and criteria, for 12 months consecutively. Passengers, from selected passenger groups, taking selected flights to selected destinations and regions are interviewed prior to boarding their flights.
This is how the honors were assigned in 2016 in two of the four categories:
Best Airport by Region (over 2 mppa*)
Africa:
1st place: Sir Seewoosagur Ramgoolam International Airport (FIMP/MRU)
2nd place: King Shaka International Airport (FALE/DUR)
3rd place: Cape Town International Airport (FACT/CPT)
Asia-Pacific:
1st place: Incheon International Airport (RKSI/ICN)
2nd place (tied):
Indira Gandhi International Airport (VIDP/DEL)
Chhatrapati Shivaji International Airport (VABB/BOM)
Singapore Changi Airport (WSSS/SIN)
3rd place (tied):
Beijing Capital International Airport (ZBAA/PEK)
Haikou Meilan International Airport (ZJHK/HAK)
Europe:
1st place: Sochi International Airport (URSS/AER)
2nd place: Sheremetyevo International Airport (UUEE/SVO)
3rd place (tied):
Dublin Airport (EIDW/DUB)
Malta International Airport (LMML/MLA)
Porto International Airport (LPPR/OPO)
Zurich Airport (LSZH/ZRH)
Middle East:
1st place: Abu Dhabi International Airport (OMAA/AUH)
2nd place: Queen Alia International Airport (OJAI/AMM)
3rd place: Dubai International Airport (OMDB/DXB)
North America:
1st place (tied):
Indianapolis International Airport (KIND/IND)
Jacksonville International Airport (KJAX/JAX)
Billy Bishop Toronto City Airport (CYTZ/YTZ)
2nd place (tied):
El Paso International Airport (KELP/ELP)
Ottawa MacDonald-Cartier International Airport (CYOW/YOW)
Tampa International Airport (KTPA/TPA)
3rd place (tied):
Austin-Bergstrom International Airport (KAUS/AUS)
Dallas-Love Field (KDAL/DAL)
Edmonton International Airport (CYEG/YEG)
Halifax Stanfield International Airport (CYHZ/YHZ)
San Antonio International Airport (KSAT/SAT)
Winnipeg James Armstrong Richardson International Airport (CYWG/YWG)
Latin America and the Caribbean:
1st place: Jose Joaquin de Olmeda International Airport (SEGU/GYE)
2nd place (tied):
Lynden Pindling International Airport (MYNN/NAS)
Punta Cana International Airport (MDPC/PUJ)
3rd place (tied):
Queen Beatrix International Airport (TNCA/AUA)
Mariscal Sucre International Airport (SEQM/UIO)
*Million passengers per annum
Best Airport by Size
2-5 Million:
1st place (tied):
Jose Joaquin de Olmeda International Airport (SEGU/GYE)
Jaipur International Airport (VIJP/JAI)
Sochi International Airport (URSS/AER)
2nd place (tied):
Srinagar International Airport (VISR/SXR)
Billy Bishop Toronto City Airport (CYTZ/YTZ)
3rd place (tied):
Langkawi International Airport (WMKL/LGK)
Ottawa MacDonald-Cartier International Airport (CYOW/YOW)
6-15 Million:
1st place (tied):
Rajiv Gandhi International Airport (VOHS/HYD)
Tianjin International Airport (ZBTJ/TSN)
2nd place (tied):
Zhengzhou Xinzheng International Airport (ZHCC/CGO)
Hohhot Baita International Airport (ZBHH/HET)
3rd place (tied):
Queen Alia International Airport (OJAI/AMM)
Chiang Mai International Airport (VTCC/CNX)
Cochin International Airport (VOCI/COK)
Indianapolis International Airport (KIND/IND)
Jacksonville International Airport (KJAX/JAX)
16-25 Million
1st place: Haikou Meilan International Airport (ZJHK/HAK)
2nd place (tied):
Sanya Phoenix International Airport (ZJSY/SYX)
Gimpo International Airport (RKSS/GMP)
3rd place: Ngurah Rai International Airport (WADD/DPS)
26-40 Million:
1st place: Taiwan Taoyuan International Airport (RCTP/TPE)
2nd place: Shenzhen Bao’an International Airport (ZGSZ/SZX)
3rd place: Hanghou Xiaoshan International Airport (ZSHC/HGH)
Over 40 Million:
1st place: Incheon International Airport (RKSI/ICN)
2nd place (tied):
Indira Gandhi International Airport (VIDP/DEL)
Chhatrapati Shivaji International Airport (VABB/BOM)
Beijing Capital International Airport (ZBAA/PEK)
At UAS International Trip Support, we salute these airports and appreciate the hard work and dedication they put into their operations. Great job! To learn more about these annual awards and the rest of the 2016 results, visit the ASQ Awards webpage.
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Mitch Launius
Instructor Pilot for 30 West IP
Mitch is the CEO of 30 West IP where he is also an instructor providing pilot training on international procedures. With an illustrious career of over 34 years in the cockpit, Mitch has acquired over 13,000 hours of flight time flying worldwide, with over 9,000 hours of this in Challenger and Gulfstream aircraft. He is an experienced safety officer and was also an IS-BAO project manager for a fortune 500 flight department. He has presented on Safety and Operations topics at the NBAA International Operators Conference and the Canadian Business Aviation Association Convention and is currently on the NBAA International Operators Committee and serves as the North Atlantic Regional Lead. Mitch is also a member of an FAA working group on General Aviation International Authorizations and Tabletop Exercises (GIATE). He was recently selected to represent IBAC as a member of the ICAO Personal Training and Licensing Panel (PTLP) and was also recently named as a 2020 recipient of the NBAA Tony Kern Professionalism in Aviation Award for his contribution to the business aviation community.
Henry ‘Duke’ LeDuc
Director Of Operations, Americas, UAS International Trip Support
Duke has been a dearly respected member of UAS Americas team and the UAS global family for more than five years. A safety-oriented, FAA-licensed aircraft dispatcher, he oversees all of the operations of the elite UAS Operations Team. With twenty-five years of experience in aviation overall with more than fifteen years of experience in international flight planning and VVIP trip coordination, he is responsible for the development of the dispatch training program and involved in the strategic development of UAS Americas. With a myriad of rich aviation experience behind him, he has extensive experience in worldwide operations with both corporate and charter environments, including seven years as Operations/Dispatch Manager in an industry-leading, Fortune 500, IS-BAO Stage III Certified corporate flight department. Duke is frequently asked shares his knowledge at major industry events and is currently serving on the NBAA’s International Operators Conference (IOC) Planning Committee.
Dudley King
President and Founder, FlightBridge
Dudley is the Founder and President of FlightBridge, which he established in 2011 and has been focused on technology solutions for the private aviation industry since 2006. Since he graduated from Dartmouth in 1988, he has worked with an array of companies listed anywhere from VentureWire to the Fortune 100. A rare blend of executive, entrepreneur, and consultant, Dudley’s executive roles have included acting CIO positions for several companies and tech advisory services to CEOs trying to rebuild their technology organizations or looking for an external, professional point of view. Highly skilled at deeply understanding his customer’s business challenges and drawing from a long and varied experience in information technology services, Dudley excels at designing technology solutions to solve their problems.
Dr. Paulo Alves
Global Medical Director, Aviation Health, Medaire
Paulo has extensive experience in medical advisory in the aviation industry. As a cardiologist, he provides technical guidance and analysis for MedAire’s MedLink medical advisory service and is MedAire’s liaison with civil aviation regulators and industry associations. Paulo worked with Varig Brazilian Airlines for 23 years, 10 of which were spent as General Medical Manager. A member of the MedAire Medical Advisory Board, Paulo is also President of the Ibero-American Aerospace Medical Association, a member of the International Academy of Aerospace Medicine, a member of the National Business Aviation Association (NBAA) Safety Committee, a Fellow of the Aerospace Medical Association (AsMA), and a Fellow of the Civil Aviation Medical Association. Throughout his illustrious career, Paulo has held industry leadership roles including Chairperson of the AsMA’s Air Transport Medicine Committee, President of the Airlines Medical Directors Association, President of the Brazilian Society of Aerospace Medicine and was a member of the IATA Medical Advisory Group from 2002 to 2006.
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