Airports Council International (ACI) has just announced the annual Airport Service Quality Awards for 2016.

Airport Service Quality (ASQ) awards have grown significantly in prestige and competitiveness in recent years, so ACI has added a new category in 2016, “Best Airport by Size and Region.” The awards highlight airports in developed and underdeveloped countries that place high importance on providing the best possible passenger experience and service.

The awards are based on the results of roughly 600,000 satisfaction surveys taken from the traveling public at 320 participating airports in 80 countries across the globe. The ASQ survey is widely recognized in the industry for its impartiality and strict quality controls.

Participating airports must conduct surveys, in strict accordance with the guidelines and criteria, for 12 months consecutively. Passengers, from selected passenger groups, taking selected flights to selected destinations and regions are interviewed prior to boarding their flights.

This is how the honors were assigned in 2016 in two of the four categories:

**Best Airport by Region (over 2 mppa*)**

Africa:

1^st place: Sir Seewoosagur Ramgoolam International Airport (FIMP/MRU)

2^nd place: King Shaka International Airport (FALE/DUR)

3^rd place: Cape Town International Airport (FACT/CPT)

Asia-Pacific:

1^st place: Incheon International Airport (RKSI/ICN)

2^nd place (tied):

Indira Gandhi International Airport (VIDP/DEL)
Chhatrapati Shivaji International Airport (VABB/BOM)
Singapore Changi Airport (WSSS/SIN)

3^rd place (tied):

Beijing Capital International Airport (ZBAA/PEK)
Haikou Meilan International Airport (ZJHK/HAK)

Europe:

1^st place: Sochi International Airport (URSS/AER)

2^nd place: Sheremetyevo International Airport (UUEE/SVO)

3^rd place (tied):

Dublin Airport (EIDW/DUB)
Malta International Airport (LMML/MLA)
Porto International Airport (LPPR/OPO)
Zurich Airport (LSZH/ZRH)

Middle East:

1^st place: Abu Dhabi International Airport (OMAA/AUH)

2^nd place: Queen Alia International Airport (OJAI/AMM)

3^rd place: Dubai International Airport (OMDB/DXB)

North America:

1^st place (tied):

Indianapolis International Airport (KIND/IND)
Jacksonville International Airport (KJAX/JAX)
Billy Bishop Toronto City Airport (CYTZ/YTZ)

2^nd place (tied):

El Paso International Airport (KELP/ELP)
Ottawa MacDonald-Cartier International Airport (CYOW/YOW)
Tampa International Airport (KTPA/TPA)

3^rd place (tied):

Austin-Bergstrom International Airport (KAUS/AUS)
Dallas-Love Field (KDAL/DAL)
Edmonton International Airport (CYEG/YEG)
Halifax Stanfield International Airport (CYHZ/YHZ)
San Antonio International Airport (KSAT/SAT)
Winnipeg James Armstrong Richardson International Airport (CYWG/YWG)

Latin America and the Caribbean:

1^st place: Jose Joaquin de Olmeda International Airport (SEGU/GYE)

2^nd place (tied):

Lynden Pindling International Airport (MYNN/NAS)
Punta Cana International Airport (MDPC/PUJ)

3^rd place (tied):

Queen Beatrix International Airport (TNCA/AUA)
Mariscal Sucre International Airport (SEQM/UIO)

*Million passengers per annum

Best Airport by Size

2-5 Million:

1^st place (tied):

Jose Joaquin de Olmeda International Airport (SEGU/GYE)
Jaipur International Airport (VIJP/JAI)
Sochi International Airport (URSS/AER)

2^nd place (tied):

Srinagar International Airport (VISR/SXR)
Billy Bishop Toronto City Airport (CYTZ/YTZ)

3^rd place (tied):

Langkawi International Airport (WMKL/LGK)
Ottawa MacDonald-Cartier International Airport (CYOW/YOW)

6-15 Million:

1^st place (tied):

Rajiv Gandhi International Airport (VOHS/HYD)
Tianjin International Airport (ZBTJ/TSN)

2^nd place (tied):

Zhengzhou Xinzheng International Airport (ZHCC/CGO)
Hohhot Baita International Airport (ZBHH/HET)

3^rd place (tied):

Queen Alia International Airport (OJAI/AMM)
Chiang Mai International Airport (VTCC/CNX)
Cochin International Airport (VOCI/COK)
Indianapolis International Airport (KIND/IND)
Jacksonville International Airport (KJAX/JAX)

16-25 Million

1^st place: Haikou Meilan International Airport (ZJHK/HAK)

2^nd place (tied):

Sanya Phoenix International Airport (ZJSY/SYX)
Gimpo International Airport (RKSS/GMP)

3^rd place: Ngurah Rai International Airport (WADD/DPS)

26-40 Million:

1^st place: Taiwan Taoyuan International Airport (RCTP/TPE)

2^nd place: Shenzhen Bao’an International Airport (ZGSZ/SZX)

3^rd place: Hanghou Xiaoshan International Airport (ZSHC/HGH)

Over 40 Million:

1^st place: Incheon International Airport (RKSI/ICN)

2^nd place (tied):

Indira Gandhi International Airport (VIDP/DEL)
Chhatrapati Shivaji International Airport (VABB/BOM)
Beijing Capital International Airport (ZBAA/PEK)

At UAS International Trip Support, we salute these airports and appreciate the hard work and dedication they put into their operations. Great job! To learn more about these annual awards and the rest of the 2016 results, visit the ASQ Awards webpage.