• Ensure that the client profile is reviewed in advance for every aircraft that is supervised. Become an expert in each client and know their standard service requirements, special requirements, fleet details, etc.
• Responsible for building rapport with each and every airport vendor, understand their roles and methods of operation.
• Ensure that all services requested are ready and waiting and provided successfully.
• Ensure that all paperwork in relation to the flight that is presented to the client to sign is true and accurate.
• Hand delivers the QSR to be signed by the PIC and notes all feedback provided by the crew
• Be a point of contact for the crew while they are on ground
• Ensure that the flight plan is filed for the next sector, that ATC are happy to allow the aircraft depart as planned
• Research and learn everything about the client (Landing, Departure, Clients general details).
• Assist crew, ensure they will have no issues clearing immigration and customs should they require to remain in the UAS over night or for a number of days.
• Handles client queries and concerns in an efficient and calm manner.
• Offers solutions and takes the lead to solve the problem.
• Proposes improvements and suggestions to better serve the client and meet UAS expectations
• Responsible for reviewing all arrangements with the agent before the aircraft lands.

Experience, Skills and Qualifications

• 2+ years of experience in aviation industry
• FBO background is highly desirable