Role Overview

The Accounts Receivables Officer is responsible for managing client account receivables, ensuring timely collection of payments, and maintaining accurate financial records. It involves regular client communication, payment reconciliation, coordination with internal departments, and the issuance of invoices and reports. The position plays a critical part in maintaining healthy cash flow and fostering strong client relationships through effective account management.

Key Responsibilities:

• Check and identify the list of accounts to be followed up during the day as per the updates in the monitoring sheet.
• Regularly update and send the Statement of Account to clients, informing them of their outstanding balances and requesting prompt settlement via email, facsimile, and telephone.
• Follow up with customers on overdue invoices to ensure timely collection of funds (via email/phone calls), focusing on accounts with high outstanding balances, slow-paying accounts, due invoices, low balances, or swift copy requirements.
• Follow up with clients for payment details and ensure accuracy of payment dates.
• Apply payments in the system and provide reconciliation to the Finance team for any discrepancies due to bank charges or exchange rate differences.
• Respond to client queries regarding collections and route other concerns to the appropriate department.
• Ensure that customers billed through proforma invoices settle payments on time and before the flight operation, and that all actual charges are accurately billed and posted.
• Coordinate with the Credit Control team to verify the financial status of client accounts.
• Liaise with UAS stations regarding clients’ collection accounts.
• Coordinate with various functions within the Accounts Department.
• Work with the Database team to update CMS with new client details and verify the accuracy of modifications.
• Issue late fee invoices to applicable accounts.
• Review posted invoices received from the Billing Department.
• Prepare weekly customer status reports.
• Prepare and forward necessary documents to clients for payment processing.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Minimum 3 years of experience in accounts receivable, collections, or credit control, preferably in a service-based or aviation-related industry
• Proficiency in financial systems such as Microsoft Dynamics GP or similar ERP tools
• Strong knowledge of invoicing, payment application, and reconciliation procedures
• Excellent written and verbal communication skills in English

Key Competencies

• Attention to detail and high level of accuracy
• Strong organizational and time management skills
• Customer service orientation with professional communication etiquette
• Problem-solving and analytical thinking, especially in payment discrepancies and account status issues
• Ability to collaborate cross-functionally with finance, billing, and database teams
•Proficiency in Microsoft Excel and other reporting tools