survey forms

Dear Valued Client,
Thank you for taking the time to assist us with this survey. It shouldn't take more than 5 minutes to complete. At UAS
International Trip Support we are continuously looking for ways to improve the quality of our services. Your valuable
feedback enables us to better understand your needs. Please complete the questionnaire and be entered into a draw to
win one of five iPad Minis. Thank you.

Advise us on our service delivery

1
Please indicate the services you used so far from UAS’ services portfolio?
2
How accurate and helpful is the information provided to you by UAS Operations?
( %)
3
How do you think our team perform with regard to understanding and meeting your needs?
( %)
4
Do you feel the benefit of UAS’ expansion in the support we give?
( %)
5
How successful were we at setting clear expectations and meeting our promised deadlines?
( %)

Rate Our Sales and Customer Service

1
Is your account manager available and communicative enough to sufficiently service your needs?
( %)
2
Does your account manager provide the right level of support in providing the solutions required?
( %)
3
Do our prices provide good value for the service received?
( %)
4
How clear and comprehensive is the TCE?
( %)
5
Does UAS’ Sales team provide a high standard of customer service?
( %)

Evaluate Our Billing Process

1
Are our invoices clear and well explained?
( %)
2
Do you find that our accounting team respond well to your invoice queries?
( %)
3
Are the answers to your queries comprehensive and sufficient enough?
( %)
4
Does our collection team follow up with you in good time?
( %)

Appraise Our Overall Performance

1
Overall, how does UAS rate when compared to other service providers in the market?
( %)
2
How likely are you to use UAS’ services for your future flights?
( %)
3
How likely is it that you would recommend UAS to other operators or industry colleagues?
( %)
4
Overall, please state your level of satisfaction with UAS.
( %)