How to Choose the Right FBO for Your Operation

Choosing the right FBO can be daunting, especially when you're flying somewhere you've never been before. But there are a number of factors, which, if you keep in mind, will guide you to make the best decision. Here are my top tips on how to choose the right FBO for your operation.

What you need to consider when chossing an FBO

Every mission differs, so considering the unique requirements of yours is the starting point. Then, there are several things to consider such as location, service quality, pricing, ground handling capabilities, CIS facilities, safety standards, and reputation. For instance, does this FBO have the availability and quality of wholistic support services needed for your flight flight? Are its personnel well trained and experienced? How straightforward are the arrival and departure CIQ procedures? What is the parking availability and security like? Can I get the fuel I need when I need it? Are the passenger facilities up to scratch? Is there technical support for aircraft and crew if the need arises? These questions will help operators quickly determine the right FBO for their needs.

Balancing pilot versus passenger facilities

The needs of both are critical in terms of choosing the right facility. It's vital to ensure passengers have comfort and privacy while pilots and crew receive proper rest, briefing, and crew support. An FBO that provides maximum comfort for passengers without the basics that the flight crew and aircraft require, such as the right support personnel, flight planning facilities, etc. can jeopardise the safety of a flight. On the other hand, if the crew and aircraft are taken care of but the passengers are irritated by long waits at CIQ, complex arrival and departure procedures, and subpar amenities, it will not be a successful trip. Attention must be paid to both needs.

Must-have FBO facilities

Aircraft, crew and passenger needs vary depending on the nature of flight, type and size of aircraft. In a nutshell, passengers tend to require lounges, VIP services, transport, and security. Pilots and crew require facilities to rest, flight planning rooms, transport, and expedited immigration. These needs intensify for larger aircraft, long-haul flights, or international destinations. However, there are must haves for every FBO. Firstly, you're looking for trained and experienced personnel to provide all the needs of the flight, aircraft, crew and passengers. Then, the basic conveniences such as a lounge for passengers, and crew rest and work facilities for crew. FBOs should be able to provide ease of entry and exit, fast and simplified departure and arrival processes (CIQ), and adequate security coverage for aircraft, crew and passengers. It's also vital that they can accommodate your aircraft with parking space, have the fuel you need readily available, and the technical support for your aircraft.

Determining your needs

It's all about practicability and profitability. FBOs must provide more than comfort, they must also provide competitive pricing, speed and efficiency. Required services such as customs clearance, security, maintenance support, and fuel are fundamental. The most luxurious FBO won't guarantee satisfied passengers and crew if it doesn't meet these critical needs. Business aviation customers want high-quality and timely services, great experience, convenience, and assurance, all at the right price. This translates to efficiency, safety, discretion, smooth ground handling, quick turnaround, and premium service tailored to both passengers and crew. Essentially, you're looking for the FBO that meets your unique needs at the right cost. It's vital to define your priorities, whether cost-efficiency, speed, luxury, or regulatory support. Then do your research. Alternatively, an experienced trip support provider will have the experience to match your operation with the right FBO for your needs.

Remember, the “right FBO” is always situational; it's sometimes a balancing act between managing cost and service quality.

For expert support with your FBO selection and flight operations, contact UAS