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Advise us on our service delivery

1
Please indicate the services you used so far from UAS’ services portfolio?
2
How accurate and helpful is the information provided to you by UAS Operations?
( %)
3
How do you think our team perform with regard to understanding and meeting your needs?
( %)
4
Do you feel the benefit of UAS’ expansion in the support we give?
( %)
5
How successful were we at setting clear expectations and meeting our promised deadlines?
( %)

Rate Our Sales and Customer Service

1
Is your account manager available and communicative enough to sufficiently service your needs?
( %)
2
Does your account manager provide the right level of support in providing the solutions required?
( %)
3
Do our prices provide good value for the service received?
( %)
4
How clear and comprehensive is the TCE?
( %)
5
Does UAS’ Sales team provide a high standard of customer service?
( %)

Evaluate Our Billing Process

1
Are our invoices clear and well explained?
( %)
2
Do you find that our accounting team respond well to your invoice queries?
( %)
3
Are the answers to your queries comprehensive and sufficient enough?
( %)
4
Does our collection team follow up with you in good time?
( %)

Appraise Our Overall Performance

1
Overall, how does UAS rate when compared to other service providers in the market?
( %)
2
How likely are you to use UAS’ services for your future flights?
( %)
3
How likely is it that you would recommend UAS to other operators or industry colleagues?
( %)
4
Overall, please state your level of satisfaction with UAS.
( %)
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