Key Responsibilities

• Facilitate internal and external customer requests from beginning to end, including arranging airline tickets, making accommodation reservations, organizing transportation, securing visas, providing meet-and-assist services, and other concierge services.
• Provide customers with quotations in accordance with the client’s travel policy, ensuring accurate travel-related information is provided and optimal rates are acquired.
• Facilitate all arrangements with suppliers, including processing payments.
• Provide customers with all relevant information and documentation pertaining to their travel arrangements and the destination, including political and economic environments, major events, and special requirements for groups.
• Reconfirm bookings and notify clients of luggage limits, insurance, medical, passport, visa, and currency requirements.
• Assist with changes to travel arrangements and bookings as needed.
• Collaborate closely with all other departments to ensure efficient and professional service delivery.
• Ensure that all requests are accurately processed within the prescribed turnaround time.
• Adhere to any quality assurance procedures/checklists for all bookings.
• Immediately report any problems or complaints to the Travel Supervisor for prompt resolution.
• Maintain a high level of confidentiality at all times.
• Ensure that all internal and external databases, including those of suppliers, employees, and customers, are always updated.
• Perform special tasks and duties assigned by the Travel Supervisor/Manager/Director.

Qualifications:

• Must have at least 5-7 years of proven experience in Business, Groups & Leisure travel operations, preferably as a Travel Agent in a Business/Corporate Travel Agency.
• The ideal candidate should possess experience and proficiency in utilizing travel technology solutions, excellent organizational skills, with a keen attention to detail, and the ability to manage multiple travel bookings simultaneously under tight deadlines, and work under pressure.
• Knowledge of international regulations, customs, and procedures related to aviation and hospitality travel operations is preferred.
• Proficiency in travel management software such as GDS (Amadeus, Sabre, Galileo, etc.), Travel Online Booking Tools, Lodging & Ground transportation suppliers/aggregators and the Microsoft Office Suite.