EU Tips for Travelers and Tourism Providers: The European Commission has shared some practical guidance for travelers and travel providers as part of its wider strategy towards travel and tourism recovery. As European domestic restrictions begin to lift, national authorities need to progressively lift restrictions at their borders. The EU recommends the following as best practice for restarting travel in member states.
At the booking stage, travelers are advised to make purchases online, with transport companies being asked to provide information on how to avoid peak hours and best plan journeys via their websites and apps.
Beginning journeys
Travelers
Check-in electronically and in advance
Arrive early as advised by their carrier and respect social distancing (1.5 – 2 m) as required
Face masks should always be worn at the airport (or station/port)
Attention should be paid to floor markers
Airports and other entry points
Ensure regular cleaning and disinfection is done
Make hand-sanitizer available
Remove seating to avoid crowding
Ensure safe distances at luggage drop-offs, at security and border control points, and during boarding/embarking
During the journey
Travelers
May be required to wear a face mask
May be separated from other passengers, especially if traveling alone
May be asked to board through a rear door, to protect both the traveler and the driver
May may not be able to buy goods, including food and beverages, onboard to avoid contact as much as possible
When you leave the aircraft and pick up your luggage, distancing should be ensured
Transport providers
May be required to allow fewer passengers on board
May need to install protective barriers between employees and customers
Should ensure appropriate ventilation
Have a strategy in place in case passengers fall ill or being to show symptoms during the journey
Should clean and disinfect aircraft and vehicles regularly
Should make sanitizing/disinfecting gel available onboard
Arriving at hotels
Guests
Read the information provided carefully
Respect physical distancing and keep a distance of 1.5 to 2 meters in communal areas
Practice respiratory etiquette, i.e. coughing or sneezing into a paper tissue or the elbow bend
Practice good hand hygiene: wash your hands with soap, single-use paper towels or automatic dryers, and alcohol-based sanitizing solutions
Use face masks
Hospitality providers
Ventilation: increasing the number of air exchanges per hour and supplying as much outdoor air as possible is recommended
Cleaning of frequently touched surfaces as often as possible. Examples: doorknobs and door handles, chairs and armrests, table-tops, light switches, etc.
Staff should be given instructions on procedures for post-check-out cleaning, the treatment of cleaning equipment, waste management, laundry and personal hygiene following cleaning
Cancellations
Travelers
You are entitled to reimbursement of your ticket or to a rerouting
You may accept vouchers offered by the transport operator
Transport providers
Companies should ensure vouchers protect against the insolvency of the transport company. They are advised to make vouchers as attractive as possible by:
Making them redeemable at the latest 12 months after they have been issued
Ensuring they can be used for travel on the same route and under the same conditions
Ensuring they can be used for new bookings and make them transferable to another person without any additional cost
The European Business Aviation Association (EBAA) has welcomed the guidelines. Read full details of the EU strategy here.
For support with your flight operations to Europe, contact UAS
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Mitch Launius
Instructor Pilot for 30 West IP
Mitch is the CEO of 30 West IP where he is also an instructor providing pilot training on international procedures. With an illustrious career of over 34 years in the cockpit, Mitch has acquired over 13,000 hours of flight time flying worldwide, with over 9,000 hours of this in Challenger and Gulfstream aircraft. He is an experienced safety officer and was also an IS-BAO project manager for a fortune 500 flight department. He has presented on Safety and Operations topics at the NBAA International Operators Conference and the Canadian Business Aviation Association Convention and is currently on the NBAA International Operators Committee and serves as the North Atlantic Regional Lead. Mitch is also a member of an FAA working group on General Aviation International Authorizations and Tabletop Exercises (GIATE). He was recently selected to represent IBAC as a member of the ICAO Personal Training and Licensing Panel (PTLP) and was also recently named as a 2020 recipient of the NBAA Tony Kern Professionalism in Aviation Award for his contribution to the business aviation community.
Henry ‘Duke’ LeDuc
Director Of Operations, Americas, UAS International Trip Support
Duke has been a dearly respected member of UAS Americas team and the UAS global family for more than five years. A safety-oriented, FAA-licensed aircraft dispatcher, he oversees all of the operations of the elite UAS Operations Team. With twenty-five years of experience in aviation overall with more than fifteen years of experience in international flight planning and VVIP trip coordination, he is responsible for the development of the dispatch training program and involved in the strategic development of UAS Americas. With a myriad of rich aviation experience behind him, he has extensive experience in worldwide operations with both corporate and charter environments, including seven years as Operations/Dispatch Manager in an industry-leading, Fortune 500, IS-BAO Stage III Certified corporate flight department. Duke is frequently asked shares his knowledge at major industry events and is currently serving on the NBAA’s International Operators Conference (IOC) Planning Committee.
Dudley King
President and Founder, FlightBridge
Dudley is the Founder and President of FlightBridge, which he established in 2011 and has been focused on technology solutions for the private aviation industry since 2006. Since he graduated from Dartmouth in 1988, he has worked with an array of companies listed anywhere from VentureWire to the Fortune 100. A rare blend of executive, entrepreneur, and consultant, Dudley’s executive roles have included acting CIO positions for several companies and tech advisory services to CEOs trying to rebuild their technology organizations or looking for an external, professional point of view. Highly skilled at deeply understanding his customer’s business challenges and drawing from a long and varied experience in information technology services, Dudley excels at designing technology solutions to solve their problems.
Dr. Paulo Alves
Global Medical Director, Aviation Health, Medaire
Paulo has extensive experience in medical advisory in the aviation industry. As a cardiologist, he provides technical guidance and analysis for MedAire’s MedLink medical advisory service and is MedAire’s liaison with civil aviation regulators and industry associations. Paulo worked with Varig Brazilian Airlines for 23 years, 10 of which were spent as General Medical Manager. A member of the MedAire Medical Advisory Board, Paulo is also President of the Ibero-American Aerospace Medical Association, a member of the International Academy of Aerospace Medicine, a member of the National Business Aviation Association (NBAA) Safety Committee, a Fellow of the Aerospace Medical Association (AsMA), and a Fellow of the Civil Aviation Medical Association. Throughout his illustrious career, Paulo has held industry leadership roles including Chairperson of the AsMA’s Air Transport Medicine Committee, President of the Airlines Medical Directors Association, President of the Brazilian Society of Aerospace Medicine and was a member of the IATA Medical Advisory Group from 2002 to 2006.
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