Business agility is defined as the rapid, continuous, and systematic evolutionary adaptation and entrepreneurial innovation directed at gaining and maintaining competitive advantage. In other words, moving ahead of the times; intuiting future market pain points and trends, and responding rather than reacting. This has always been my modus operandi and the reason innovation and evolution are at the heart of UAS. Here are a few points on how I see client demands continue to evolve in the trip support sphere.
More cost-efficiency
Hardly a big surprise, however (difficult as it is to imagine at a time when cost-effectiveness has never been under the spotlight more) clients will continue to demand greater cost-efficiency moving forward. Many operators have survived the past year on skeletal staff and minimal resources… Even when recovery is ripening, companies will still be expected to retain as much of these lower operating costs as possible.
More speed
Another unimaginable for some, however, operators will expect speed of service provision to continue to increase in the future. Although the pandemic shook our industry and changed the way operations were planned and executed, many aviation providers (such as us at UAS) were able to mitigate operational challenges and lockdown situations, and support missions successfully. Clients have experienced promptness during a pandemic… they are going to expect this to intensify during recovery and beyond.
More direct communication
There’s nothing as frustrating as having a bunch of different companies handle your service requests. Not only does it waste time, but it also adds layers to the administration process. Clients now want less third-party reliance and fewer intermediaries in service delivery; they want to deal with one point of contact in a single company that understands and provides for all their needs. Partnering with a one-stop-shop expedites not only service delivery but also payments and red tape.
More free information
Aviation operators need to be able to rely on an up-to-date information source. In the throws of COVID, we saw countries and regions changing their travel policies daily – sometimes even more often. This presented a nightmare for operators. Luckily, there were some great industry go-to resources to help… Going forward, aviators are going to expect more free and accessible data and global protocol details that will keep them in the know at all times so as not to threaten their missions. The resource that goes even further, for example, by communicating hidden challenges to operators, will really distinguish itself.
Always remember that in business, concerns mold demands… so by understanding your client’s pain points, you can satisfy their demands. So, focus on keeping your business agile.
UAS Mitigating Operator Challenges in Africa: Operators are facing more challenges than ever planning tech and night stops throughout the continent of Africa. Key issues include where tech-stop and crew rest are available in line with the mandatory hours. To…
NAIS 2020 Moscow: Moscow will soon welcome business aviation stakeholders from all over the world as it plays host to NAIS 2020 in early February. Here's what you should know about the event and flight operations to Moscow's Vnukovo Airport. …
Ground operations supervision is less about insurance and more about assurance. It removes the insurance aspect but instead helps mitigate the effects of unforeseen events, whether by accident or design. Assurance, on the other hand, is all about ensuring that…
UAS Global Network | - 03/16/2021
Mitch Launius
Instructor Pilot for 30 West IP
Mitch is the CEO of 30 West IP where he is also an instructor providing pilot training on international procedures. With an illustrious career of over 34 years in the cockpit, Mitch has acquired over 13,000 hours of flight time flying worldwide, with over 9,000 hours of this in Challenger and Gulfstream aircraft. He is an experienced safety officer and was also an IS-BAO project manager for a fortune 500 flight department. He has presented on Safety and Operations topics at the NBAA International Operators Conference and the Canadian Business Aviation Association Convention and is currently on the NBAA International Operators Committee and serves as the North Atlantic Regional Lead. Mitch is also a member of an FAA working group on General Aviation International Authorizations and Tabletop Exercises (GIATE). He was recently selected to represent IBAC as a member of the ICAO Personal Training and Licensing Panel (PTLP) and was also recently named as a 2020 recipient of the NBAA Tony Kern Professionalism in Aviation Award for his contribution to the business aviation community.
Henry ‘Duke’ LeDuc
Director Of Operations, Americas, UAS International Trip Support
Duke has been a dearly respected member of UAS Americas team and the UAS global family for more than five years. A safety-oriented, FAA-licensed aircraft dispatcher, he oversees all of the operations of the elite UAS Operations Team. With twenty-five years of experience in aviation overall with more than fifteen years of experience in international flight planning and VVIP trip coordination, he is responsible for the development of the dispatch training program and involved in the strategic development of UAS Americas. With a myriad of rich aviation experience behind him, he has extensive experience in worldwide operations with both corporate and charter environments, including seven years as Operations/Dispatch Manager in an industry-leading, Fortune 500, IS-BAO Stage III Certified corporate flight department. Duke is frequently asked shares his knowledge at major industry events and is currently serving on the NBAA’s International Operators Conference (IOC) Planning Committee.
Dudley King
President and Founder, FlightBridge
Dudley is the Founder and President of FlightBridge, which he established in 2011 and has been focused on technology solutions for the private aviation industry since 2006. Since he graduated from Dartmouth in 1988, he has worked with an array of companies listed anywhere from VentureWire to the Fortune 100. A rare blend of executive, entrepreneur, and consultant, Dudley’s executive roles have included acting CIO positions for several companies and tech advisory services to CEOs trying to rebuild their technology organizations or looking for an external, professional point of view. Highly skilled at deeply understanding his customer’s business challenges and drawing from a long and varied experience in information technology services, Dudley excels at designing technology solutions to solve their problems.
Dr. Paulo Alves
Global Medical Director, Aviation Health, Medaire
Paulo has extensive experience in medical advisory in the aviation industry. As a cardiologist, he provides technical guidance and analysis for MedAire’s MedLink medical advisory service and is MedAire’s liaison with civil aviation regulators and industry associations. Paulo worked with Varig Brazilian Airlines for 23 years, 10 of which were spent as General Medical Manager. A member of the MedAire Medical Advisory Board, Paulo is also President of the Ibero-American Aerospace Medical Association, a member of the International Academy of Aerospace Medicine, a member of the National Business Aviation Association (NBAA) Safety Committee, a Fellow of the Aerospace Medical Association (AsMA), and a Fellow of the Civil Aviation Medical Association. Throughout his illustrious career, Paulo has held industry leadership roles including Chairperson of the AsMA’s Air Transport Medicine Committee, President of the Airlines Medical Directors Association, President of the Brazilian Society of Aerospace Medicine and was a member of the IATA Medical Advisory Group from 2002 to 2006.
Contact UAS China Team
Become a UAS Fuel Partner today!
Want to become a UAS Fuel Partner? Fill out the form below and we’ll be in touch!
